FAQ


  • How do I know the reservation is made?

    When you have made a reservation, you will receive a confirmation email. If you have not received one, please follow the steps below:

    • First of all, check to see if the time is still available at the website. If it is still available, your booking didn’t go through. Please proceed to make a new booking.
    • Secondly, check if you put in the correct email address.
    • Thirdly, check your junk e-mail.
    • If you have checked all the above and still do not know what happened, please send us an email or give us a call.


  • I still do not understand what Sherlocked is?

    Sherlocked is a Real Life Escape Adventure where you will take the lead as detectives or thieves. You will be solving several tasks, clues and problems in a limited amount of time. Unlike classic escape rooms, we offer a thrilling experience at Baker Street with live actors, a manuscript, and an authentic environment where you move through an apartment to reach your goal. In our Real Life Escape Adventures, your objective is not to escape as quickly as possible—instead, your success is determined by how well you perform inside the game. To top off your experience, you will end your visit in our Victorian Bar, where you can sit down and reminisce your visit with a glass of wine or one of our creative cocktails.

    If your visit at Sherlocked has made you hungry, there are plenty of excellent restaurants within walking distance from our location, and in our own courtyard, St. Gertrud.

    This is all you need to know ahead of your first visit at Sherlocked. Trust us—the less you know, the more thrilling it will get.

    Try Sherlocked, succeed at Sherlocked, fall in love with Sherlocked.


  • Do you have an age limit?

    Sherlocked is an experience designed for adults. People under the age of 18 can only participate in the company of an adult.

    Baker Street – minimum age in the company of an adult is 14 years.

    Classic Escape Rooms – minimum age in the company of an adult is 8 years.

    Babies and children under the age limit at Sherlocked will not be allowed inside. The environment at Sherlocked is not suitable for babies and therefore we cannot make any exceptions to this rule.


  • How do I buy a Gift Box?

    Online: Go to the Gift Box-page in the menu. Fill out all the information and follow the instructions. Payment type available to place this order is by PAYPAL only. Your Gift Box will be sent to you by postal service and the estimated time of delivery is between 2-4 business days.

    On spot: You can also visit us on spot on Saturdays between 11 -16 at Norra Vallgatan 16 to buy your Gift Box. Please keep in mind that we only sell Gift Boxes on spot during the days and times we also have games ongoing. Please give us a call during our phone hours to check when it is possible for you to buy a Gift Box on spot.

    On spot, only payment method available is by card.


  • How do I make a reservation with a gift box?

    1.) Do you have a Gift Box containing a series of 10 letters and numbers?
    Apply the code in your onlinebooking in the field "Redeem code". The total amount will be transformed automatically. After completing your booking, your Gift Box is no longer valid.

    2.) Do you have a Gift box containing a series of 4 or 6 numbers?
    You have two options to make a reservation using our old Gift box: Call us at 040-651 21 00 during our phone hours and we will find a suitable time for you over the phone.

    Send the following details to our email (info@sherlocked.se):

    • full name
    • email
    • mobile number
    • personal identification number (YYMMDD-XXXX)
    • address

    Have a look at our website and find the game you wish to book as well as an available time and date. Let us know which one you are looking at.

    Keep in mind that after your reservation is made, no refunds, cancellations or reschedules are possible. If you do not show up to your reservation, we will send an invoice.


  • What language will you speak?

    All of our games are operated in basic English.


  • How do we find the way to Sherlocked in Malmö and what is the address of the game?

    Sherlocked is located in the blocks of Sankt Gertrud in Malmö. We have two different addresses, depending on what game you have made a reservation for.

    Östergatan 5 – Baker Street’s The Landlady and The Tenants. Norra Vallgatan 16 – The Battle of Sankt Gertrud, Moriarty, and Irene Adler.


  • Can we consume alcohol before or during the game?

    Consumption of alcohol and/or drugs are strictly forbidden during the game at Sherlocked. You are more than welcome to grab a drink or two before arriving at Sherlocked. However, if the host suspect a participant to be drunk, intoxicated, or under the influence of drugs, he or she has the right to deny entrance of the affected person(s). No refunds will be made even if the person(s) does not take part of the game.


  • Can I cancel or reschedule my reservation?

    Reschedules, cancellations or returns are not possible. After you confirm your reservation, your booking is definite.

    Of course, anyone can get sick. In case of illness, you can get refunded, but only for the person who is sick. A signed doctor’s note is required and needs to include the dates of the period of sickness. This document needs to be sent to Sherlocked within 14 days after the reserved time.


  • At what time do we need to arrive?

    Be on time! We will start the activity right on time, and much like catching a train, the time slot is precise—if you are late, the train will leave you behind. If you are a larger group, we would recommend that you arrive 5 minutes before the start of the game to make sure everyone is there on time. Late comers will not be admitted, and no refunds will be made.

    To save time and get the most out of your experience, use the restroom before you arrive and do not forget to bring your reading glasses. If you are playing two games at the same time, please divide yourselves into groups in advance.


  • Can we add an extra person after making the reservation?

    Yes, of course! Make sure to call us ahead of time and confirm how many extra persons you will be. The person(s) will pay an extra fee of +25kr for each card transaction that is made in addition to the original price. Payment will be made with credit card on spot.

    Please note that discounts and offers do not apply for extra players.


  • Are the games adjusted for disabled?

    Sherlocked is located in one of Malmö's most ancient blocks. The buildings are old and K-labeled by law, which makes it difficult for us to adjust our games completely. Depending on your disability, some of our games are more suitable than others. Contact us for more information regarding the suitability of the games.

    Please let us know ahead of time in case you or any of your friends are bringing a wheelchair or any other aid.


  • How to use your Gift Box as full or partial payment of your reservation.

    You have two options to make a reservation using your gift box.

    1. Call us at 040-651 21 00 during our phone hours and we will find a suitable time for you over the phone.
    2. Send the following details to our email (info@sherlocked.se):
      • full name
      • email
      • mobile number
      • personal identification number (YYMMDD-XXXX)
      • address

    Have a look at our website and find the game you wish to book as well as an available time and date. Let us know which one you are looking at.

    Keep in mind that after your reservation is made, no refunds, cancellations or reschedules are possible. If you do not show up to your reservation, we will send an invoice.


  • How do I make a reservation?

    Press the booking-button on top right-hand corner to get to the booking page. You can make a reservation up to 60 days ahead of time directly at our webpage.


  • We are only two people. Can we still play?

    Yes, you can play our game The Tenants at Baker Street. This game will have the same price as for 3 persons, even if only 2 players are participating.


  • Can I make a reservation today and pay later?

    When you book your time slot, choose to pay by invoice when checking out. This way you get to book now and make your payment up to 14 days afterwards. At the checkout, you can add an extra 29 SEK to be able to pay 30 days after you made the reservation.

    By choosing to pay later you can make sure you get the exact date and time you want. Make bookings ahead of time without worrying about the payment. Please not that our invoices are operated through Payson.

Couldn't find anything on your keyword. Please search again or contact us at info@sherlocked.se for answers to your questions.

Sherlocked erbjuder ett brett utbud av Real Life Games och Escape Rooms. Vi har även spel som kan spelas var du vill. Det spelar ingen roll om ni bara är två personer eller om ni är 500 personer - vi har spel för både stora och små sällskap.

Besök oss

Baker Street:

Östergatan 5, Malmö

Tales & Tables:

Norra Vallgatan 16, Malmö

Ring oss

040 - 651 21 00

(vardagar 10.00 – 12.00
12.30 – 16.30
)

Maila oss

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